The practice is committed to offer high standards of care and service to our patients. If we have failed to meet their expectations we will make best endeavours to deal with any dissatisfaction promptly and courteously and learn from our mistakes.

A complaint has to be made within 12 months of an incident happening. Patients will receive an initial complaint acknowledgement from the Practice Manager within 3 working days with an offer to discuss the matter.

We will make every effort to fully investigate the issue properly and appropriately within 28 working days. If there is a delay in investigation we will notify the patient about it, giving the reasons and the likely date for its completion.

It is our goal to offer the best solution, as we never want to have unhappy patients.

If the patient is still dissatisfied after following the practice procedure the patient will be informed of the right to contact the Health Service Ombudsman or Local Government Ombudsman.